Frequently Asked Questions
How do I spread or resist a post?
Swipe UP on a post to SPREAD it to nearby users (increasing its viral reach). Swipe DOWN to RESIST and stop the spread. Each action earns Viral Points and affects the epidemic map.
How does the epidemic map work?
The map shows real-time infection clusters based on where posts are being spread. Pulsing circles indicate active viral zones. Your posts create infection clusters around your location (if enabled).
How do I earn Viral Points and rank up?
Earn points by spreading posts, having your posts spread by others, receiving likes, and daily logins. Ranks progress from Carrier → Infector → Super Spreader → Pandemic. Higher ranks unlock exclusive holographic cards.
How do I add friends?
Go to the Find tab (search icon), search by username, or use "Find Friends" to sync contacts. Send a friend request — once accepted, you'll see each other's posts and can chat directly.
How do I enable/disable location?
Location is used for the epidemic map and nearby discovery. Manage it in your device settings: iOS → Settings > Nefa Connect > Location; Android → Settings > Apps > Nefa Connect > Permissions > Location.
How do I delete my account?
Go to Settings > Account > Delete Account. This permanently removes your profile, posts, friends, and chat history. Data is purged within 30 days. This action cannot be undone.
Why am I not receiving push notifications?
Check: 1) App has notification permission in device settings, 2) In-app Settings > Notifications are enabled, 3) Battery optimization isn't restricting the app (Android), 4) You're logged in. If issues persist, try logging out and back in.
How do I report a bug or suggest a feature?
Email
support@nefaconnect.com with your device model, OS version, app version, and steps to reproduce. Screenshots or screen recordings help us fix issues faster.
How do ads work in the app?
We show ads via Google AdMob to keep the app free. You'll see a native ad card every ~10 posts in the feed. Test ads are shown during development. You can opt out of personalized ads in your device settings (see Privacy Policy for details).
My post was removed / I was banned. What now?
Content violating Community Guidelines (hate speech, harassment, illegal content, spam) may be removed. Repeated violations can lead to temporary or permanent bans. Appeal by emailing
nefaconnect@gmail.com with your username and details.
